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Policies & Terms

The CTBUH Online Shop is an extension of the Council on Tall Buildings and Urban Habitat (CTBUH), a non-profit organization dedicated to the research and dissemination of all aspects of the planning, design, construction and operation of tall buildings. The proceeds from each online sale benefits the goals and programs of the CTBUH.

Members
Individual, Retired, Academic and Student Members receive 10% discount on all CTBUH publications. Corporate and Organizational Members (Participant, Contributor, Donor, Patron and Supporting Contributor) receive a 20% discount on all CTBUH publications. 

Click here to find out about the benefits of becoming a member of the Council on Tall Buildings and Urban Habitat. 

Ordering Information
CTBUH Members should be in possession of their CTBUH online account details which allows them to order online and automatically factors in the CTBUH member discount. If you are a member of the Council on Tall Buildings and Urban Habitat and have not received your member login name and password, please e-mail us at info@ctbuh.org or call +1 312 567 3585. If you are a first time visitor ordering from us, we ask that you create an account which allows for processing of the order. We accept Visa, MasterCard, Discover, and American Express. If you have any questions about the ordering process, please e-mail us at info@ctbuh.org or call +1 312 567 3585. 

Shipping Methods and Delivery Time
The CTBUH uses the shipping services of the United States Postal Service (USPS) and FedEx. We ship internationally. Delivery speed will vary based on selected Shipping Method.

United States Domestic Shipping 
Priority Mail Express: usually 1-2 business days with tracking and $100 insurance
Priority Mail: usually 2-3 business days with tracking and $50 insurance
FedEx 2nd Day: guaranteed 2 business days with tracking
FedEx Express Saver: guaranteed 3 business days with tracking
FedEx Ground: 1-7 business days based on distance to destination with tracking
Standard Post: 2-8 business days without tracking


International Shipping*
FedEx International Priority: guaranteed 1-3 business day delivery with tracking
FedEx International Economy: guaranteed within 5 business day delivery with tracking
Priority Mail Express International: 3-5 business days with tracking to customs or destination (varies by location)
Priority Mail International: 6-10 business days with tracking to customs or destination (varies by location)
First-Class Mail International Package: 4-6 weeks with no delivery tracking


More information on the services and pricing of the USPS can be found here. More information on the package and freight services of FedEx can be found here. All orders will be sent out within two business days after payment is received, excluding weekends and holidays. Business days are Monday through Friday, with the following exceptions: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Please note that Saturdays and Sundays are not delivery or transit days for USPS, but domestic FedEx deliveries are made on Saturdays.

*Please note that packages shipped via Standard Post (domestic) or First Class International are not subject to a replacement in the event of non-delivery due to the lack of tracking or insurance.

Taxes
All orders shipped within the state of Illinois will be charged a 9.25% Chicago sales tax. Orders shipped outside the state will not be charged tax. If you are a school or other institution and have an Illinois tax exempt number, please contact us at info@ctbuh.org or call +1 312 567 3585 for further information.

Questions
For questions and/or information about an order you have already placed, please email  info@ctbuh.org or call +1 312 567 3585.

Returns / Damaged Goods
If you receive merchandise that has been damaged during shipment, please email us at info@ctbuh.org or call +1 312 567 3585. Include your name, address, and order number. A replacement will be shipped to you as soon as possible. You will also receive instructions on what to do with the damaged merchandise. Otherwise, returns/exchanges are not accepted.

Refunds
All approved refunds will be subject to a processing fee.

Security
The CTBUH uses SSL (Secure Socket Layer) to protect your online shopping and account information. The shopping cart and account pages feature SSL encryption, which secures your personal information.

Privacy Policy
The CTBUH does not sell or share your information with any organization or company. If you would like to subscribe to the CTBUH newsletter, our monthly e-mail newsletter containing the most up-to-date information about the CTBUH and Tall Buildings, click here.